I did something this week that I have never done before in my life, I asked to speak to a manager about poor customer service. Being a person who used to work in the service industry myself, I think that I am pretty lenient when it comes to customer service. I understand that no-one can be at their best 100% of the time and I am usually reasonably accommodating to that fact. I normally would never request to speak a store manager to complain or 'dob' in a worker for their poor service, but on Friday at a well known Australian supermarket chain, I did. And I did it because of the disgraceful service that I received from not one, but two of their staff.
Let me tell you exactly what occurred. I was in the fresh produce section and realised that there were no produce plastic bags on the rolls in the area that I was in, none in that entire row actually, and I stopped a young female staff member as she was scooting past me and asked -'excuse me, there are no plastic bags in this aisle, could I please get some more?' She did not speak to me, but held out a hand and pointed to another staff member at the other end of the isle, which I found extremely rude for a start. Then when I started to approach the other staff member that she had directed me towards, she quickly wheeled her cart out the back and was gone. Hmmmmm....okay, clearly not the best customer service day at this supermarket, but I just laughed and turned to Seth and commented to him that it was a 'not my job - not my problem' situation and went on with my shopping.
That was when I overheard the young female staff member that I had first approached at the end of another produce isle, casually bitching to a fellow staff member about how rude all of the customers were today and how she was tired of our surly behaviour. They were both laughing and agreeing and then the first female walked away and the one that she was moaning to came to my end of the produce section. I'm not going to lie here, I was actually pretty annoyed at this stage and I approached the new female staff member and calmly said 'Hello, I was wondering if we could get some plastic bags on the rolls down this isle because there aren't any. I did already ask the young lady that was busy bitching to you down the other end about how surly the customers are today, but she didn't even have the respect to speak to me.'
At first the girl looked shocked, she shifted from foot to foot and then she laughed and said 'we don't have any more bags,' and then she turned her back to me and went on with stacking the fruit. I went on to say, 'you are joking, are you seriously trying to tell me that there aren't any replacement produce bags in this supermarket?' and she then replied to me in a very condescending tone.... now wait for it because this was the when the pin popped out of my grenade, 'there's some in other isles you know, just go and get one from the other end of the produce section.' And that was it, I was just absolutely livid...I felt really really angry, I was triggered, it was like a bomb went off in me. For some reason this simple chain of events had really got me cross, cross enough to go to another staff member and ask to speak to a manager.
I would like to point out that in spite of me feeling exceptionally cross, I did not yell and I did not abuse anyone, I just calmly told the manager what had happened, and I stated that the young ladies had made me feel extremely unwelcome in the store and that the customer service standards were absolutely appalling. And get this, while I was telling the manager my story, the two young ladies that had just made me feel like crap were standing together in the produce section eyeballing me, whispering behind their hands and giggling, which I also pointed out to the manager in the hope that they would get a decent arse kicking for being so flippant and rude.
Easily the worst customer service that I have ever had in my life - EVER! And after speaking to the manager who just seemed as ill equipped and lost as his dreadful produce girls, I went home and got onto the supermarket website and made another formal complaint. I was on a roll! And like I said, I would normally just let things go, but I have never felt so mistreated in a shopping environment in my entire life, and considering the fact that I didn't even shout, demand or abuse anyone, then the treatment that I got was totally uncalled for as well.
I am hoping that this is just an isolated incident and that it isn't an illustration of how low customer service standards have fallen recently, because if I had to put up with that shit every time that I went out shopping, then I would just start to shop online. Talk about ruining a person's zen on a Friday afternoon, it was not a nice start to my weekend at all!
Let me tell you exactly what occurred. I was in the fresh produce section and realised that there were no produce plastic bags on the rolls in the area that I was in, none in that entire row actually, and I stopped a young female staff member as she was scooting past me and asked -'excuse me, there are no plastic bags in this aisle, could I please get some more?' She did not speak to me, but held out a hand and pointed to another staff member at the other end of the isle, which I found extremely rude for a start. Then when I started to approach the other staff member that she had directed me towards, she quickly wheeled her cart out the back and was gone. Hmmmmm....okay, clearly not the best customer service day at this supermarket, but I just laughed and turned to Seth and commented to him that it was a 'not my job - not my problem' situation and went on with my shopping.
That was when I overheard the young female staff member that I had first approached at the end of another produce isle, casually bitching to a fellow staff member about how rude all of the customers were today and how she was tired of our surly behaviour. They were both laughing and agreeing and then the first female walked away and the one that she was moaning to came to my end of the produce section. I'm not going to lie here, I was actually pretty annoyed at this stage and I approached the new female staff member and calmly said 'Hello, I was wondering if we could get some plastic bags on the rolls down this isle because there aren't any. I did already ask the young lady that was busy bitching to you down the other end about how surly the customers are today, but she didn't even have the respect to speak to me.'
At first the girl looked shocked, she shifted from foot to foot and then she laughed and said 'we don't have any more bags,' and then she turned her back to me and went on with stacking the fruit. I went on to say, 'you are joking, are you seriously trying to tell me that there aren't any replacement produce bags in this supermarket?' and she then replied to me in a very condescending tone.... now wait for it because this was the when the pin popped out of my grenade, 'there's some in other isles you know, just go and get one from the other end of the produce section.' And that was it, I was just absolutely livid...I felt really really angry, I was triggered, it was like a bomb went off in me. For some reason this simple chain of events had really got me cross, cross enough to go to another staff member and ask to speak to a manager.
I would like to point out that in spite of me feeling exceptionally cross, I did not yell and I did not abuse anyone, I just calmly told the manager what had happened, and I stated that the young ladies had made me feel extremely unwelcome in the store and that the customer service standards were absolutely appalling. And get this, while I was telling the manager my story, the two young ladies that had just made me feel like crap were standing together in the produce section eyeballing me, whispering behind their hands and giggling, which I also pointed out to the manager in the hope that they would get a decent arse kicking for being so flippant and rude.
Easily the worst customer service that I have ever had in my life - EVER! And after speaking to the manager who just seemed as ill equipped and lost as his dreadful produce girls, I went home and got onto the supermarket website and made another formal complaint. I was on a roll! And like I said, I would normally just let things go, but I have never felt so mistreated in a shopping environment in my entire life, and considering the fact that I didn't even shout, demand or abuse anyone, then the treatment that I got was totally uncalled for as well.
I am hoping that this is just an isolated incident and that it isn't an illustration of how low customer service standards have fallen recently, because if I had to put up with that shit every time that I went out shopping, then I would just start to shop online. Talk about ruining a person's zen on a Friday afternoon, it was not a nice start to my weekend at all!
THE DEVIL'S ADVOCATE
Release: 1997
Rating: R 18+
Running Time: 144 mins
Based on the mystery thriller novel of the same name by Andrew Neiderman, The Devil's Advocate builds tension and curiosity with it's subtle supernatural occurrences and fascinating character study.
An aspiring defense lawyer named Kevin Lomax (Keanu Reeves) lands the job of dreams heading a high powered law firm for the mysterious and persuasive figure head, John Milton (Al Pacino). However soon after moving to New York to take up his role, his beautiful wife Mary Ann (Charlize Theron) becomes plagued by nightmares and visions that are warping her sense of reality. Kevin's career and social status is blossoming, and as Mary Ann's state continues to decline, Kevin is forced to address the possibility that Milton and his high powered position could have anything to do with Mary Ann's sudden madness.
This is truly a story about morality and the struggle of the soul, and the obvious references to John Milton's poem Paradise Lost are impossible to ignore. The premise of Milton's poem is about the fall of man and the temptations of Adam and Eve by the fallen angel Satan; and Al Pacino's character is even called John Milton. At one point Reeves even quotes directly from the poem saying "Better to reign in Hell than serve in Heaven."
I really enjoyed the subtle and insidious tone of this film, it isn't reliant on effects or intense horror imagery to get your mind ticking over, it's a very good of example of psychological horror. Lots of dialogue to absorb and some extremely easy to miss imagery that if you pay attention will add a lot to your viewing experience.
FINAL SAY: I'm a surprise, they don't see me coming.
3.5 Chilli Peppers
Release: 1997
Rating: R 18+
Running Time: 144 mins
Based on the mystery thriller novel of the same name by Andrew Neiderman, The Devil's Advocate builds tension and curiosity with it's subtle supernatural occurrences and fascinating character study.
An aspiring defense lawyer named Kevin Lomax (Keanu Reeves) lands the job of dreams heading a high powered law firm for the mysterious and persuasive figure head, John Milton (Al Pacino). However soon after moving to New York to take up his role, his beautiful wife Mary Ann (Charlize Theron) becomes plagued by nightmares and visions that are warping her sense of reality. Kevin's career and social status is blossoming, and as Mary Ann's state continues to decline, Kevin is forced to address the possibility that Milton and his high powered position could have anything to do with Mary Ann's sudden madness.
This is truly a story about morality and the struggle of the soul, and the obvious references to John Milton's poem Paradise Lost are impossible to ignore. The premise of Milton's poem is about the fall of man and the temptations of Adam and Eve by the fallen angel Satan; and Al Pacino's character is even called John Milton. At one point Reeves even quotes directly from the poem saying "Better to reign in Hell than serve in Heaven."
I really enjoyed the subtle and insidious tone of this film, it isn't reliant on effects or intense horror imagery to get your mind ticking over, it's a very good of example of psychological horror. Lots of dialogue to absorb and some extremely easy to miss imagery that if you pay attention will add a lot to your viewing experience.
FINAL SAY: I'm a surprise, they don't see me coming.
3.5 Chilli Peppers
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